Shipping Policy for Futurehato
Effective Date: January 3, 2025
At Futurehato, we are committed to delivering your orders in a timely and safe manner. This Shipping Policy outlines our shipping methods, delivery times, and costs associated with the shipment of your products. Please read this policy carefully to understand how we handle your orders.
1. Shipping Methods
We offer a variety of shipping options to suit your needs. The shipping methods available to you will depend on your location and the size of your order. Our shipping partners include trusted carriers like UPS, FedEx, and USPS.
2. Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a shipping confirmation email once your order has been dispatched.
- Business Days: Orders are processed and shipped Monday through Friday, excluding public holidays.
- Processing Time: During peak seasons or sales events, processing times may be extended. We will notify you if there are any delays in processing your order.
3. Shipping Rates
Shipping costs are calculated based on the weight and size of your order, as well as the destination. Shipping rates will be displayed during the checkout process before you complete your purchase. The following factors may influence shipping costs:
- Order Weight and Size: Larger or heavier items may incur higher shipping charges.
- Shipping Location: Costs may vary depending on your delivery address, especially for international orders.
- Free Shipping Offers: Occasionally, we may offer promotions that include free shipping for orders over a certain amount. Please check our website for any current promotions.
4. Estimated Delivery Time
Delivery times depend on the shipping method and destination. The following is an estimate of the delivery time once your order is shipped:
- Domestic Shipping (within the U.S.): 3-7 business days, depending on your location and the shipping method selected at checkout.
- International Shipping: 7-21 business days, depending on the destination country. Customs processing may delay delivery.
- Expedited Shipping: If you require faster delivery, expedited shipping options are available for an additional cost. Delivery times vary based on your location.
5. Shipping Restrictions
While we strive to deliver to as many locations as possible, there may be some restrictions. We currently ship to:
- Domestic: All states within the U.S.
- International: Select international locations. Please contact us if you are unsure whether we ship to your country.
Certain products may be restricted from shipping to specific locations, including plants that cannot be legally transported across state or country borders due to agricultural regulations.
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment and estimate when it will arrive.
7. Shipping Delays
While we make every effort to ensure timely delivery, shipping times may be affected by external factors such as weather, holidays, or carrier issues. We are not responsible for delays caused by our shipping partners or other circumstances beyond our control.
If there are significant delays, we will contact you with updated information. You may also check the status of your order using the provided tracking information.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us immediately at info@futurehato.net. We will assist you in resolving the issue by either providing a replacement or initiating a claim with the carrier.
- Damaged Items: If your order is damaged upon arrival, please take photos of the damage and contact us within 7 days of receiving your order.
- Lost Shipments: If your package is marked as delivered but you did not receive it, please check with neighbors or local postal services. If you still cannot locate the package, please contact us for assistance.
9. Shipping Address
Please ensure that your shipping address is correct when placing your order. We cannot be held responsible for delays or issues resulting from incorrect or incomplete shipping information. If you notice an error in your shipping address, contact us as soon as possible so we can correct it before your order is shipped.
10. Return Shipping
If you need to return an item, please refer to our Refund and Return Policy for information about return shipping. In most cases, return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
11. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:
Email: info@futurehato.net
Phone: (610) 774-0451
Address: 201 S 17th St, Allentown, Pennsylvania (PA), 18104