Sales Policy for Futurehato

Effective Date: January 3, 2025

Welcome to Futurehato, your ultimate destination for premium plants, indoor greenery, and high-quality gardening tools. At Futurehato, we are committed to offering the finest selection of plants and garden products designed to help you create the perfect atmosphere in your home or office. Our mission is to provide an exceptional shopping experience, and we hope to be part of your journey to enhance your surroundings with vibrant plant life.

Contact Information:

1. Product Availability and Quality Assurance

At Futurehato, we pride ourselves on offering a wide selection of plants, gardening supplies, and accessories both in-store and online. While we make every effort to ensure the availability of our products, some items may occasionally be out of stock due to high demand or seasonal availability. In the event that an item you’ve ordered is unavailable, we will notify you promptly via email and provide alternatives, including options to backorder the product or choose a different item.

We take great care in sourcing and packaging our plants, ensuring that each item reaches you in the best possible condition. We also provide detailed care instructions for all plants to ensure they thrive once they are part of your home or office.

2. Pricing and Fees

All prices listed on our website are in US dollars (USD). Prices are subject to change at any time due to market fluctuations, supplier costs, or promotions. Any changes in pricing will be reflected on our website immediately.

Please note that the prices listed on our website do not include applicable sales tax, shipping fees, or handling charges, unless specifically stated. The total price of your order, including all fees and taxes, will be calculated at checkout.

At Futurehato, we also offer periodic discounts and promotional offers. These promotions are limited-time offers and are subject to specific terms and conditions. Be sure to check our website or subscribe to our newsletter to stay updated on the latest deals and discounts.

3. Order Processing and Shipping

Once you place an order, we begin processing it right away. We aim to process and ship all orders within 1-3 business days of receiving them. Please note that processing times may vary depending on factors such as order volume, holidays, or special requests.

Shipping Methods and Costs:
We offer a variety of shipping options, including standard and expedited shipping services, to ensure you receive your plants and products in a timely manner. Shipping costs will be calculated at checkout based on the shipping method you choose and your delivery address.

Shipping Restrictions:
Some products, especially live plants, may have shipping restrictions due to regional laws, weather conditions, or the nature of the product. If this applies to an item in your order, we will notify you promptly and assist you in finding a suitable solution.

International Shipping:
At this time, Futurehato only ships within the United States. We do not offer international shipping, but we are actively working to expand our services to international customers in the future.

4. Returns and Exchanges

At Futurehato, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy, with the following conditions:

  • Return Period: You may return most products within 30 days from the date of delivery for a full refund or exchange. This return window applies to most items, but certain exclusions may apply, as noted below.
  • Condition of Return: Items must be returned in their original condition, unused, and with all packaging materials intact. For plants, the original potting and packaging must be preserved.
  • Non-Returnable Items: Custom products, personalized items, and perishable plants are non-returnable. We encourage you to carefully review the product descriptions before placing an order.

How to Process a Return or Exchange:
To initiate a return or exchange, please contact our customer service team at info@futurehato.net. We will guide you through the return process, providing you with a return shipping label if applicable. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds:
Once we receive your returned item, we will process your refund. Please allow 5-7 business days for the refund to appear in your account. Refunds will be issued to the original payment method.

5. Accepted Payment Methods

We offer a secure and flexible payment process for all customers. You can pay for your orders using the following methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other secure payment methods available during checkout

We use encryption and secure payment processing to protect your payment information. Your security is our priority, and we do not store any of your sensitive payment data.

6. Customer Support and Inquiries

We are here to assist you every step of the way, whether you have questions about our products, need help with your order, or simply want to know more about plant care. Our customer service team is available to help with any concerns or inquiries you may have.

How to Contact Us:

Our customer service team aims to respond to all inquiries within 24 hours on business days. If you need immediate assistance, please don’t hesitate to contact us via phone.

7. Privacy and Security

At Futurehato, we take the privacy of our customers very seriously. All personal data collected during the ordering process is stored securely and used solely for fulfilling your order, processing payments, and improving your experience. We will never share your personal information with third parties without your consent, except where required by law.

For a full overview of how we handle your data, please refer to our Privacy Policy.

8. Legal Compliance

By making a purchase from Futurehato, you agree to comply with all applicable federal, state, and local laws. Any fraudulent activities or violations of our terms and policies may result in the cancellation of your order and further legal actions.

9. Changes to This Sales Policy

Futurehato reserves the right to update or change this sales policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed about any changes.

Thank you for choosing Futurehato. We look forward to providing you with the best in plants, gardening products, and customer service!

For any further inquiries or assistance, please feel free to contact us at info@futurehato.net.