Refund and Return Policy for Futurehato

Effective Date: January 3, 2025

At Futurehato, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we are here to assist you with returns and refunds as per the terms below. Please review our Refund and Return Policy carefully to understand your rights and obligations.

1. Return and Refund Eligibility

Returns and refunds are available for products purchased from Futurehato under the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date you receive your order.
  • Condition of Products: The products must be unused and in their original condition. Returns should include all packaging, tags, labels, and accessories.
  • Non-Returnable Items: Certain products are ineligible for return or refund, such as:
    • Custom or personalized products.
    • Perishable items, including plants that were damaged or not cared for properly after delivery.
    • Discounted or final sale items (please check the product listing for specifics).

If the product you received is damaged or defective, please contact us right away for support.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@futurehato.net or call (610) 774-0451 to request a return authorization.
  • Provide Order Details: When contacting us, include your order number, the item(s) you wish to return, and the reason for the return.
  • Return Instructions: We will send you detailed return instructions and a return shipping label (if applicable). Note that return shipping is typically the customer’s responsibility unless the return is due to our mistake (e.g., incorrect or defective items).
  • Ship Your Return: Pack the item(s) securely and ship them back to the address we provide. Please use a trackable shipping method to ensure that the return reaches us safely.

Return Address:
Futurehato
201 S 17th St, Allentown, Pennsylvania (PA), 18104
Phone: (610) 774-0451

3. Refunds

Once we receive and inspect your returned items, we will process your refund in the original payment method. Please allow 5-7 business days for the processing. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Refund Conditions:

  • The refund will cover only the product price. Shipping fees are non-refundable unless the return is due to our error.
  • If a promotional discount was applied, your refund will reflect the final purchase price after the discount.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired item. We are happy to assist you in selecting the correct product.

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 7 days of receiving it. We will provide either a full refund or a replacement at no extra cost to you.

  • Provide Evidence: To speed up your request, send us photos or videos of the damaged or defective product along with your order number.
  • Return Process: We will cover the return shipping costs for damaged or defective products.

6. Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account or payment provider. It can sometimes take a few business days for the refund to be posted. If you still haven’t received your refund after 7 business days, please contact us at info@futurehato.net, and we will investigate the matter.

7. Exceptions to Our Refund and Return Policy

There are situations where we may not be able to process a return or refund, including but not limited to:

  • Returns initiated after the 30-day return window.
  • Products that have been used, damaged, or altered by the customer.
  • Items that are no longer in their original packaging or condition.

We reserve the right to refuse returns or refunds that do not meet the above criteria.

8. Customer Support

If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please reach out to us at:

Email: info@futurehato.net
Phone: (610) 774-0451
Address: 201 S 17th St, Allentown, Pennsylvania (PA), 18104